<span style=”color: #ffff00;”><strong>Frequently Asked Questions</strong></span>

<span style=”color: #ffff00;”>Question:</span> Why do I need to wait for verification that the items are in stock if they are listed in your shopping cart when I select them? I thought the items would be secure for me to buy then?
<span style=”color: #ffff00;”>Answer: </span>Most shopping carts do work that way, but we have encountered a unique problem with our buyers. Initially we did just that, you order the item(s) they are instantly reserved but there was no payment capability for say GCash or Smart Money or even Bank Transfers so the customer would submit the order today, this would take the items out of stock and reserve it for the customer (normal process). The main and most common problem we encountered was that the customer would wait a day, two days or more to make the payment. And often the customer would change their mind and want to change out items for other items and/or colors. This caused a major issue with us because we have so many customers that they too would want the same items, but were already reserved and had to make a different selection, then right after the order was fulfilled they’d see the item pop back up on the site. They would rightly so get mad, why like that they would ask.

So to acommodate all forms of payments especially for the Philippines, we have to follow a “Order Items First” Verify In Stock 2nd, and then make a payment. This works the best and everyone seems to be a lot happier. By using the shopping cart order system, it make things so much easier.

<span style=”color: #ffff00;”>Question: </span>Can you send us your catalog and prices?
<span style=”color: #ffff00;”>Answer: </span>We are a high volume wholesaler so that means we move through our products pretty fast and add new products sometimes twice weekly so providing a catalog is literally impossible. The same for a wholesale price list. The best way to view the latest items in stock is to view our website as often as you can. Again we move through our inventory pretty fast so keep an eye out for new items all the time.

<span style=”color: #ffff00;”>Question: </span>How do I get started with you as a reseller?
<span style=”color: #ffff00;”>Answer: </span>First, welcome aboard! We will do our best to provide you the best service and products available at the lowest price possible.
To start, please read everything in the left column of our shopping cart website. A successful reseller is an informed reseller, so again please take your time and read all of the menu links for “Information” in the left column of our shopping cart website.

Then once you understand how to order, copy items and buy from us, your ready to simply select your items, submit the order, wait for your verification email and then make a payment based on your preferred payment option. Wait for items to arrive.

<span style=”color: #ffff00;”>Question:</span> I sent you an email and/or text right after I ordered but have not heard back from you?
<span style=”color: #ffff00;”>Answer:</span> We know that you are anxious to get your orders. Once you submit the order, we both receive the same exact order in our emails. We then either same day or no later than the next day, verify that the stocks are still availble and then we will send you another email with verification and a ready to ship message. At that time you must make a payment as soon as possible. Do not delay too much or someone else who has already the same items ordered also may end up getting your stocks as we do not reserve.

<span style=”color: #ffff00;”>Question: </span>Can I be assured to get the right colors when I order?
<span style=”color: #ffff00;”>Answer:</span> Again, we are a high volume wholesaler and try to keep enough stocks on hand for lots of orders but some colors are more popular than others and they run out quicker than other colors. If we don’t have the color you selected in stock, we will advise you in advance during the verification process.

PLEASE PLEASE try to advise your customers in advance, to always have a 2nd color option available just in case the1st color is not available. WE DO USUALLY HAVE ALL COLORS IN STOCK &amp; IT IS NOT OFTEN THAT WE RUN OUT OF COLORS BUT AGAIN IF ITS POPULAR, IT CAN RUN OUT.

<span style=”color: #ffff00;”>Question:</span> Can I get your products on Consignment, because I don’t have a lot of cash right now?
<span style=”color: #ffff00;”>Answer: </span>No, we no longer offer consignment services. We find that those that have money invested in their business are likely to be more motivated and successful than those that try to cut corners and have no investment made.

<span style=”color: #ffff00;”>Question: </span>Can I resell your products?
<span style=”color: #ffff00;”>Answer: </span>Yes, of course you can, If you buy from our website there is a minimum of 6 pcs to qualify for the wholesale price. However if you buy directly from our Dumaguete Store in person, you only need to buy 3 pcs to qualify for wholesale price.

<span style=”color: #ffff00;”>Question:</span> I’m not a reseller but like your items, can I just buy one item?
<span style=”color: #ffff00;”>Answer:</span> Sorry, we do not sell less than six items or sell single items at retail price. We do not require any documentation for you to buy a minimum of 6 pieces. Wholesale To the Public is allowed as long as you buy the minimum of 6pcs.

<span style=”color: #ffff00;”>Question:</span> I’m an OFW and am buying for my friend, relative in the Philippines, is there anything I should know first?
<span style=”color: #ffff00;”>Answer: </span>Yes, Once you make the purchase and we drop off the items to the shipping/delivery company, we receive a receipt and tracking number of which we post on our shopping cart site. At that point we no longer are responsible for the delivery and we have fulfilled our obligation and responsibility.

If the person, a friend, relative etc. says they have not received the items, please request the tracking info directly from us and we too will verify that the item was delivered. Unfortunately, we have in past cases found that the friend or relative, in fact did receive the items, sold them and then claimed they did not get them trying to avoid the repayment to you the buyer. So Please Use Common Sense when doing this for a friend or relative.

<span style=”color: #ffff00;”>Question:</span> How well do you communicate?
<span style=”color: #ffff00;”>Answer: </span>We are no different than anyone else, we have our growing pains and sometimes we are simply unable to answer each and every call. We do our best but sometimes its just best to send us an email so we can reply. We sell worldwide so we get calls almost 24 hours a day. This is a good problem to have…of which we are trying to figure out a good but not so expensive way to acommodate everyone. If we hire a call center we would literally have to increase our profit margin and one of the reasons why we’re so popular is our low prices.

<span style=”color: #ffff00;”>Question:</span> Can I get a bigger discount on your products?
<span style=”color: #ffff00;”>Answer:</span> Maybe, it all depends on the quantity of items you buy. We are talking minimum of 100-200 pcs not just 10 pcs etc. Again, Our prices are already super low, so it’s hard to find additional discounts.

The bottom line is that we love all of our clients but if you are a reseller and only buy 6 items on average, we just can’t afford to give you a bigger discount no matter how much we love ya! Our profit margins are calculated so that we offer you the best prices possible for the quantities ordered. If you need a bigger profit margin, your only option is to increase your prices. Remember, everyone asks for discounts so make sure you increase your retail prices enough to give a discount so you can still have a decent profit per item otherwise it’s not worth being in business.

<span style=”color: #ffff00;”>Question: </span>What does Same Day – Next Day Shipping really Mean?
<span style=”color: #ffff00;”>Answer: </span>Effective 3/4/2011, we no longer offer “same day shipping”. What it meant was that if your order was verified and you actually made a payment that we could verify today, your items would be shipped today. Unfortunately, we have experienced a big increase in daily order payments and shipping same day is simply impossible as there are not enough hours in the day to handle all the paid orders in just a couple of hours. Why, because most were paying by early afternoon causing too much stress to get it out the same day.

NOW… All Orders Paid for today are shipped next day… PAY TODAY – SHIP TOMMORROW.  This simply eliminates mistakes from being rushed and it eliminates last minute order payments that caused much of our problems and stress.

Remember: Payments must be verified before we ship… Many customers would tell us they paid when in fact they never really did, thinking that they would get to the bank or Gcash a little later that day but for some reason, never made it. Meanwhile we’re working on processing those orders, trying to verify a payment that was never made, costing us time and effort when we could be working on a “REAL PAID ORDER”. So now we’ve eliminated the rush and all payments received today, the items will be shipped next day because we simply have to verify the payment is received first.

So please do not tell your customer order is coming until a day or two after you have paid….